FAQ (Frequently Asked Questions) - Heze Furniture

How can I contact Heze Furniture?

You can contact us in several ways:

  • Telephone: Call 0121 448 7030, and our customer service team will assist you with your questions and orders.
  • Email: Send a message to office@heze.co.uk, and we will try to respond as soon as possible.

Where is the Heze Furniture store located?

Our headquarters is located at:

Little Fields Way
B69 2BT

What are the opening hours of the Heze Furniture store?

Our opening hours are:

  • Monday - Friday: 8:00 - 16:00
  • Saturday: Appointments only
  • Sunday: Appointments only

Do you offer furniture delivery?

Yes, we offer free furniture delivery.

Is it possible to return purchased furniture?

Yes, we accept returns of purchased furniture following our return policy. To find out more about the return process and conditions, please contact us by phone or email.

Do you offer furniture assembly services?

Yes, we provide furniture assembly services. The cost and availability of assembly depend on the type of furniture and location. Please contact us for more information on assembly services.

Can I place an order online?

Yes, you can place an order online on our website. Simply select your products, add them to your cart, and follow the instructions to complete your order.

Do you offer a warranty on furniture?

Yes, we offer a warranty on our furniture. The warranty period may vary depending on the product. Please refer to the product page for warranty details or contact us for more information. For most furniture, we offer a 2-year warranty.

Do you accept credit/debit card payments?

Yes, we accept credit/debit card payments. You can pay online when placing your order or contact us to make payment by phone. We also accept bank transfer, cash, and Paypal. We offer 12 months 0% finance.

Do you offer financing or spread payments?

Yes, we offer financing or spread payments in some cases. To learn more about this and check your options, please contact our customer service team.

Can I visit the store and see the furniture in person?

Yes, we cordially invite you to visit our store and see the furniture in person. Our staff will be available to answer your questions and help you choose the right furniture.

Do you offer interior design services?

Yes, we work with experienced interior designers and can provide interior design services. Contact us to discuss your needs and arrange interior design details.

We hope the above answers helped you. If you have additional questions or require further information, please do not hesitate to contact us. We are here to help you and ensure your satisfaction with our products and services.