0121 448 7030 | office@heze.co.uk

Refunds

Heze Money Back Program

Most our sales go smoothly, but if there's a problem with a purchase, Heze Money Back Program ensures that buyers receive the item they ordered or get their money back.

Buyers can use the Heze Money Back Program when:

  • They don't receive an item.
  • They receive an item that doesn't match the description.
  • They don't like the product and they send it back within 2 weeks.
  • The item arrives damaged and not replacement can be done.

When a buyer doesn't receive an item

If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting us. We will provide updates on the delivery of the item, tracking information, or a refund.

When a buyer receives an item that doesn't match the description

If a buyer receives an item that doesn't match the description, the buyer needs to report that by contacting us. We will organise the collection of the item on our own cost and make full refund for the purchase. Buyer must ensure the product is packed securely so will not get damaged during transportation and arrives back to us safely.

When a buyer doesn't like the product

If a buyer receives an item but doesn't like the item or changed the mind and doesn't require the item any more, the buyer can return it to us. If the buyer willing to return the item the buyer needs to inform us within 2 weeks from the day when received the item. However the cost of sending the item back to us in this case will be taken by the buyer. The buyer needs to organise the delivery and pay for delivery. Buyer must ensure the product is packed securely so will not get damaged during transportation and arrives back to us safely and in the same condition as in the moment on receiving the item otherwise not full refund will be issued.

When the item arrives damaged

If the item arrives damaged we will collect and replace the damaged parts. In this case we can also offer collection of damaged item and refund for the purchase if required.

What's covered

All transactions at www.heze.co.uk are covered by the Heze Money Back Program.

Refunds to buyers

We refund buyers via PayPal, by card or cash depending which method was used during purchase.

Contacting us

If the buyer has any questions regarding Heze Money Back Program the buyer can contact us by phone on 0121 448 70 30 or by email at office@heze.co.uk.

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